Phone & iOS
Common Phone problems
Pick the issue that best matches what you’re seeing. Each card links to a full step-by-step guide with possible causes, safe things to try, and when it may be time to contact official Apple or carrier support. Steps can vary by Phone model and iOS version.
Phone won’t turn on
A black or unresponsive screen doesn’t always mean serious damage. Learn safe checks such as charging and a force restart.
Open guideBattery draining quickly
Understand what can affect battery life, how to view Battery usage, and settings that may help.
Open guidePhone running slowly
Why a phone can feel sluggish and general steps that may help it respond better.
Open guideStorage is full
Find what’s using space in Settings and free some up without losing what matters.
Open guideWi-Fi not working
Connection dropping or won’t connect? Work through safe checks in order.
Open guideBluetooth problems
Trouble pairing or staying connected to headphones, speakers, or your car.
Open guideApps not working
When an app crashes, freezes, or won’t open — steps to try one at a time.
Open guideiOS update problems
Updates that get stuck, fail to install, or don’t appear as expected.
Open guideIt’s a good idea to keep a recent backup of your Phone before making changes. The exact steps and menu names may differ depending on your Phone model and iOS version. These guides are general information only — see our disclaimer.
Looking for platform-agnostic help? Visit Common Phone Problems, or browse Android problems.